Jackery Solar Generator 5000 Plus

Return Policies

We will gladly return most items within 30 days of purchase. Returns MAY BE SUBJECT to restocking fees to cover any credit card fees, shipping and re-packaging, at our discretion. Original shipping charges are not refundable. A return shipping label will be provided, and the cost for the label will be deducted from your final refund.

These items are not returnable or refundable:

• Any item purchased over 30 days.
• Any DVD, Software or video that has been opened. 
• Special Order or Modified Items are final sale. 
• All Starlink, Satcomm units and parts are final sale.
• Labor, service and activation fees are non refundable.
• Any item that is not in its original, new, unused condition, missing parts or damaged by anything other than shipping.
• If an item was damaged during shipping, you must retain all packaging, and send a photo to sales@bajaracinggear.com for a prompt investigation and refund/reshipment.
• The exception to the above policy - Lowrance GPS may be returned for any reason within 30 days of sale. 

Please return items by shipping back to us. Please do not bring returns to races or events without prior approval. 

To begin a return, please use the automated return feature in your account.

Include the full name that was on the order along with your order number in the email.

Exchange Policies

To simplify exchanges, please use the return policy above. Once we receive and verify your return, and funds have been returned to you, simply place a new order for the item you want.

International Orders

Free, expedited, or other flat-rate shipping and return promotions do not apply to international orders.

International orders take additional time for documents and preparation. They often also need extra time for security verification. Standard preparation time is 3 business days for new customers and 2 business days for return customers. New International customers, please ensure you provide good contact information so we can confirm security details. Payment via Paypal with a verified address is the fastest way to get your order processed.

Taxes and duties depend on destination country and items ordered and the customer assumes all responsibility for duties and taxes. We cannot modify the invoice or bill of lading to try and help lower taxes, please do not ask.

We do not offer exchanges for international orders. However, customers can return international orders. Please follow the return instructions above. The customer is responsible for return shipping costs and associated fees will affect the refund amount.

Repairs for international orders will be handled on a case-by-case basis. Should service be required, contact us for further information.