Baja Racing Gear – Return & Refund Policy
At Baja Racing Gear, we strive to provide high-quality off-road and racing gear. Our return policy balances customer satisfaction with the specialized nature of our products.
Return Window
- Most items may be returned within 30 days of the original purchase date. Items must be new, unused, and in their original packaging with all tags, parts, and accessories included.
Restocking Fee
- A 5% restocking fee will generally be applied to approved returns to cover credit card processing, shipping, and handling costs.
Limited-Return Items
- GPS units have limited return eligibility. Please contact us before returning a GPS unit so we can confirm whether it qualifies.
Vendor-Specific Variations
- Some return policies may vary depending upon the vendor that we use. Items from certain manufacturers (including but not limited to PCI Race Radios) may have additional restrictions or requirements. We will notify you of any vendor-specific terms at the time of purchase when possible.
Non-Returnable Items
- Special order, custom, or modified items.
- Electronics such as Starlink, Satcomm units, and related parts (final sale).
- Opened software, DVDs, or digital products.
- Items that are used, damaged (except shipping damage), or missing parts.
- Labor, service, installation, or activation fees.
- Items purchased more than 30 days ago.
Defective Items
- Defective items are handled separately from standard returns. If your item arrives defective or fails under normal use, contact us at sales@bajaracinggear.com with your order number, a description of the problem, and photos or video if possible. We will work with you and the manufacturer on a warranty repair or exchange.
- You pay to ship the defective item back to us first. We inspect it and confirm the defect.
- Once we confirm the defect, we refund your return shipping cost. If the item is exchanged, we also pay to ship the replacement to you.
- Restocking fees do not apply to confirmed defective items.
Shipping Damage If an item arrives damaged, please retain all original packaging and contact us immediately with photos for a prompt resolution.
Refunds
- For approved standard returns, refunds will be issued to the original payment method, minus any applicable restocking fees, within 5–7 business days after we receive and inspect the returned item.
- For standard returns (for example, if you change your mind), you pay the return shipping cost, and it is not reimbursed. For items we shipped in error, you are not responsible for return shipping.
How to Initiate a Return Contact us at sales@bajaracinggear.com with your order number to request a Return Merchandise Authorization (RMA). Unauthorized returns may be refused or subject to additional fees.
